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Client Charter

 

Client Charter KPI
Processing and approval in land works, infrastructure and streetlights within 90 days from application date. Approve 90% of infrastructure files within 90 days under the action of Majlis.
Arranging visit and making testimony/certification (perakuan) with regards to infrastructure for CFO/CCC support within 7 working days after date of visit. Arrange visits and oversee for CCC (90% from all application).
Processing application for infrastructures and streetlights from the developer within 7 working days from the date of application. Processing applications with regards to infrastructures and streetlights hand over within 90 days from application date.
Processing application of streetlights in public roads within 7 working days from the date of application acceptance. Processing 90% of public road streetlight installation application within 7 working days from the application date.
Processing work permit application regarding planting (penanaman) application/relocation of public amenities within 14 working days from the date application is received. Processing 90% of work permit application regarding planting (penanaman) application/relocation of public amenities within 14 working days from the application date.
Processing public complaint within Memproses aduan awam dalam masa 7 working days from the date application is received. Processing 80% of public complaint 7 working days from the application date.
Processing registration applications for local contractors in Civil, Electrical and Mechanical (G1 and G2) within 7 working days. Processing registration applications for local contractors within 7 working days from the date application is received.
Processing management fee for completed works to Finance Department within 7 working days from the submission of complete documents and the date of received application. Processing payment applications within 7 working days from the submission of complete documents and the date of received application.
Announcement to contractors for those involved in tender projects within 1 working days after the tender submission deadline. Processing announcement to contractors for those involved in tender projects within 1 working days after the tender submission deadline.
Client Charter KPI
Processing and approving completed plans application with regards to factory plans, housing, commercial, addition and alteration of building within 3 months. (MPN 431) – refer to ISO MS 9001:2008 – All applications have to abide to the dateline not more than 90 days. 3 months
Processing and approving application for addition and alteration of building within 1 month from date of acceptance and meet all the conditions given. (MPN 434) 1 month
Processing application of Certificate of Fitness for occupation of a building (CF) within 14 days from the date of Form E submission and abiding to the conditions set by the Majlis. 14 days
Delivery of notice for building inspection within 30 days for the first notice, 14 days for second notice and 7 days for the third. 30 days
14 days
7 days
Client Charter KPI

1) Revenue Unit
Cukai taksiran (cukai pintu) bills claim will be posted/ handed over to the respective owners the latest on these dates:

Second half of the year

 

 

 

31hb January

31hb July

2) Cukai Taksiran (Form E) Payment Notice

First half of the year


Second half of the year


Ensuring all rental bills be sent out to be delivered to stall tenants.

 

Notice will be posted the latest on 31 March

Notice will be posted the latest on 31 September

Before the 7th each month

3) Payments/Accounts Unit

Service fee / supplies and other suppliers/contractors.

 

7 working days from the date the completed voucher accepted.
Client Charter KPI
Ensuring JKPK (Jawatankuasa Kecil Pentadbiran dan Kewangan Meeting), Management Meeting and other meetings be held according to the Timetable (Jadual/Taqwim)
  1. Management Meeting (Mesyuarat Pengurusan) = 12 times
  2. JKPK Meeting = 12 times
  3. JKPAK Meeting = 4 times

 

 

 

According to the Timetable (Jadual/Taqwim)
Ensuring MBJ (Mesyuarat Bersama Jabatan), Training Committee (Mesyuarat Jawatankuasa Latihan) and JITU (Jawatankuasa Intergriti dan Tadbir Urus) meetings be held according to the Timetable (Jadual/Taqwim)
  1. MBJ Meeting (Mesyuarat Bersama Jabatan) = 4 times
  2. JITU Meeting = 3 times
  3. Training Committee Meeting = 2 times

 

 

 

According to the Timetable (Jadual/Taqwim)
Ensuring Quotations and Tenders (Supply and Services) be settled on April of the present year. (Uniforms, Stationary, ICT items and Shoe Supplies) April
(Present year)
Ensuring all MPN Utility bills are processed for payment within 7 days from bill/invoice receipt and upon providing complete documents from the supplier. 7 days
Ensuring suppliers’ capability fulfil the needs of Majlis and reach 80% of the Performance Indicator – registered suppliers will attain Grade A and B. 80%
(Gred A & B)
Handle all rental applications (shophouses) owned by Majlis within 30 days from the application date. 30 days
Ensure all deposit repayments of the hall(dewan) rental booking be processed within 7 working days and after complete documents are received. 7 days
To ensure all asset registration be made within two (2) weeks from the date complete documents received from supplier or department. To ensure the recruitment and appointment of Kumpulan Sokongan II (within SPA jurisdiction) be settled within six (6) months after the dateline of the advertisement. 2 weeks
6 months
To ensure the recruitment and appointment of staff/executives be settled within six (6) months after the dateline of the advertisement. To ensure all MOSTI executives to attend courses at least seven (7) days in a year. 6 months
To ensure all staff/executive to attend courses at least three (3) days in a year. 3 days
To ensure all disciplinary case preparation settled in not more than 6 months after complete report of all stages of action in Kertas Kerja Tatatertib received. 6 months
Ensure all documents pertaining to retirement be forwarded to the Bahagian Pasca Perkhidmatan JPA not more than three (3) months before the date of the staff/executive’s retirement, after all documents received. 3 Bulan
To ensure steps of service verification be completed within 1 to 3 years from the date all documents received and appointing the retiree (berpencen) status be completed in 3 years after the date of appointment. 1-3 years
3 years
Client Charter/th> KPI
Application of Business Premise License To ensure 80% of license application be processed from the date the application received until identifying the result (tolak/tangguh/sokong)

30 days from the date of license application.
Application of Fast Track License To ensure all Fast Track license application be processed from the date the application received until identifying the result (tolak/tangguh/sokong)

10 days from the date of license application.
Permohonan Lesen Serta-Merta To ensure all immediate (serta-merta) license application be processed from the date the application received until identifying the result (tolak/tangguh/sokong)

30 minutes after the application
License Application Appeal To ensure all all License Application Appeal application be processed from the date the application received until identifying the result (tolak/tangguh/sokong)

30 days from the date of license application.
License Renewal TO ensure all business license within Majlis’s jurisdiction be renewed before its expiry date.

60 days from the date renewal notice be issued.
License cancellation Ensure license be cancelled after the letter of license cancellation be received.

60 days from the date of the license cancellation application
Client Charter KPI

1) PUBLIC/CIVIL CORRESPONDENCE MANAGEMENT

Answering to all public correspondence received in office.

All letters in regards with technical matters must be replied within 28 working days from the date letter received.

2) NAME AND ADDRESS CHANGE OF OWNERS/RESIDENCES AFFAIR

Updating name and address of owner/resident in the system.

10 working daysfrom the date letter is received, alongside all documents.

3) PERMOHONAN POTONGAN CUKAI TAKSIRAN (REMISI) KE ATAS BANGUNAN KOSONG

Acknowledgement of received letter sent from the date letter received.

5 working days from the date letter received

A letter informing the amount of approved remission (remisi) being sent/posted

1) for the first half of year


2) for second half of year

 

 

1) before 30 January for the first half of year.

2) before 30 July for the second half of year.

4) PROVIDING INFORMATION REGARDING LAND AND PREMISES

If applicant went to the office for affairs not exceeding 3 records.

Given on the same day

Information required will be sent/posted to applicant.

7 working days from the date application letter received.

5) OBJECTION/APPEAL ON THE CUKAI TAKSIRAN IMPOSED

Acknowledgement letter of objection/appeal on amendments made.

Being sent/posted within 5 working days after the date of letter acceptance.

Letter pertaining to explanations to the public.

Being sent/posted within 10 working days after the date of letter acceptance.

Objection/Appeal Letter verdict.

Being sent/posted 15 working days after the Lembaga Bantahan / Rayuan Cukai Taksiran meeting be held.

Client Charter KPI

1) Planning Approval

  • Appointing permission to plan for structure building, changing conditions/ unification/ breaking up land borders.

     

  • Approval process of Plan Approval for structure building, changing conditions/ unification/ breaking up land borders.

 

2 weeks
(14 working days)


3 month (90 working days)

*starting from the date of approval date from OSC Meeting

2) Building Plan Approval

  • Giving comment for additional application and structure change.

     

  • Giving comment on building plan application for a house.

     

  • Giving comments on building plans for housing projects / factories and telecommunications tower.

 

2 weeks
(14 working days)

2 weeks
(14 working days)

2 weeks
(14 working days)

3) Application for naming Taman, Roads and Building Numbering

  • Giving comments pertaining to naming taman, roads and building numbering.

     

  • Approval process for application of naming taman, roads and building numbering.

 

2 weeks
(14 working days)


3 monthsn (90 working days)

*starting from the date of approval date from OSC Meeting

4) Government Land Application

  • Giving comments on government land application via Freehold ownership.

     

  • Giving comments on government land application via Temporary Occupation (Leasehold)

 

2 weeks
(14 working days)

2 weeks
(14 working days)

5) GIS

  • Processing land lots information, housing areas, distance, reserve, land use (plan/softcopy) in the form of GIS to the public.

     

  • Printing and selling UAV information (plan/softcopy) for plan handover requirement to OSC

 

1 working days

Client Charter KPI
Giving out advice and legislative information to all the departments of Majlis Bandaraya Seremban. 12 times annually
Enact, change and interpret Acts, Small Law, Enactments, Orders, Methods dan current active laws and regulations. 2 times annually
Handle prosecuting matters for wrongdoings under current active laws and regulations. 30 Days until being called to the Court
Oversee and enact relevant documents pertaining to the law such as contracts and agreements. 14 Days duration of checking and consultation
Enacting Notices and Regulations related to Law Enforcements once every year.

1 per year
(discussion)

Offering legislation leaflets to notify the public from time to time. Ensuring compound fine be given fairly and justly. 2 times annually
Enacting Notices and Regulations related to Law Enforcements once every year. 1 per year (discussion)
Initiating legislation briefings and giving legislative training to all departments that are involved in Law Enforcements. 12 times anually
Client Charter KPI
Processing public reports regarding tree pruning within two (2) weeks. Duration is taken after the reports are received from Jabatan Komuniti and Public Relations.
Processing approval for landscape plans in 60 days (2 months) or less from the date of application. Duration of plans being processed are taken after the application is received from the OSC Unit.
Preparing quotation regarding beautifying and pruning maintenance within the operation area of MPN. Duration from January – December
Client Charter KPI
To receive, record and distribute received public reports received from clients to relevant departments within three (3) working days. Within three (3) working days.
To handle printed materials orders such as banners, signboards and buntings for Celebrations, Holidays and Formal Events. All banners, signboards and buntings finished installing one week before the actual date of Celebrations, Holidays and Formal Events.
Handling the House Rental Help application of PPKB (Program Pembasmian Kemiskinan Bandar) and distribute the application to the Ministry of Housing and Local Government. All application sent to the Ministry of Housing and Local Government (KPKT)
Realizing community programs and the Local Agenda 21 (LA 21). Total program for the year
Client Charter KPI

Development Plan Application Process

1. Receive, Distribute Development Plan Applications

 

3 days

Monitoring

1. Overseeing all technical reports from relevant agencies.

 

 14 days

Meetings

24 times a year

Minute of Meetings

7 days

Client Charter KPI
To ensure the JMB certification issuance must adhere to the condition that all relevant documents must be completed. 14 working days

To ensure all reports received in regards with the management and administration be tackled within :

Public report (Aduan Am) in written form




Online reports




According to category
7 days-Simple
14 days-Intermediate
21 days-Complex

3 working days
To ensure all reports regarding accounts/finance be handled. 10 working days
To process Jadual Petak application by the Developer and be signed by the Commissioner of Building and must adhere to the condition that all relevant documents must be completed. 14 working dyas
To check and process Deposit application from the Developer via Form 25. 14 working days